Privacy Policy

  1. Introduction: This Privacy Policy outlines how TECHSOLIS LIMITED (Company number 16064152) — Trading Name (inSale.ai) — Registered office address: Unit 8 Chertsey Industrial Park, Ford Road, Chertsey, England, KT16 8FH ("Company", "we", "us") collects, uses, and protects your data in compliance with the UK GDPR and relevant laws.
  2. Data We Collect: We may collect:
    • Name, contact details, and business information
    • Billing information
    • Technical details like IP, device info, usage data
  3. Use of Data: To:
    • Deliver and improve services
    • Respond to inquiries and manage campaigns
    • Meet legal obligations
  4. Third-Party Sharing: Data may be shared with secure service providers (e.g., cloud, payment, IT services) — never sold.
  5. International Transfers: Protected via Standard Contractual Clauses or adequacy frameworks.
  6. Your Rights: You may:
    • Access, correct, or delete your data
    • Object to or restrict processing
    • Withdraw consent
  7. Data Security: We use encryption, access controls, and regular audits to protect your data.
  8. Contact: For concerns, email: support@insale.ai. You may also contact the Information Commissioner’s Office (ICO).

Google API Privacy Notice

    Last updated: May 12, 2025

    This section describes how we access and use your Gmail and Google Calendar data when you connect your account to our platform using Google OAuth.

    Data Accessed via Google APIs

    Upon consent, we access the following scopes:

    • email, profile: To identify and personalize your experience.
    • https://www.googleapis.com/auth/gmail.readonly — Read Gmail messages to display them in your dashboard.
    • https://www.googleapis.com/auth/gmail.send — Send email campaigns or replies via your Gmail account.
    • https://www.googleapis.com/auth/gmail.modify — Organize Gmail threads (e.g., archive, mark as read/unread).
    • https://www.googleapis.com/auth/calendar — Create, update, and display appointments and campaign-related events.

    Purpose of Data Use

    • Allow AI agents to send and manage email campaigns
    • Enable users to reply to leads directly via Gmail
    • Show email threads and campaign history in your dashboard
    • Add or manage campaign appointments using your Google Calendar

    Limited Use Disclosure

    We comply with the Google API Services User Data Policy, including the Limited Use requirements.

    We do not use your Gmail or Calendar data for advertising.
    We do not transfer it to third parties unless required by law or with your explicit consent.

    Security

    All Gmail and Calendar data is encrypted and securely stored. Only authorized systems can access it.

    Revoking Access

    You can revoke our access to your Gmail or Calendar data at any time from your Google Account Permissions.

    Contact Us

    For any Google data-related concerns or questions, please contact us at:
    Email: support@insale.ai

Meta API Privacy

1. Introduction

Welcome to insale.ai. We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you connect your WhatsApp Business Account using our Meta app.

2. Information We Collect

When you connect your WhatsApp Business account to insale.ai, we may collect:

  • Business details via Meta permissions
  • WhatsApp account ID and access tokens
  • Campaign and messaging data
  • Message content sent and received via WhatsApp
  • Customer and contact metadata (e.g., names, phone numbers)

3. How We Use Your Information

We use your data to:

  • Manage your WhatsApp Business account on your behalf
  • Send automated messages via our AI agent through active campaigns
  • Display AI-client conversations in your dashboard
  • Communicate with new customers who engage with your business

We only use the following permissions from Meta:

  • whatsapp_business_management
  • business_management
  • whatsapp_business_messaging
  • pages_messaging

4. Use of AI Messaging

insale.ai’s AI agent may send WhatsApp messages:

  • After you authorize and start a campaign
  • As replies to customer messages
  • To new contacts based on your campaign settings

All AI-generated messages are logged and viewable by you in the application.

5. Data Sharing & Retention

We do not sell or share your personal or business data with third parties. We only share data with Meta/WhatsApp as required to enable messaging functionality.

We retain message and campaign data for as long as your account is active, or until you request deletion.

6. Your Rights

You can:

  • Revoke WhatsApp access via Meta settings
  • Request deletion of your account and data
  • Contact us for data inquiries at support@insale.ai

7. Data Security

We use encryption, token-based authentication, and secure storage practices to keep your data safe.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or services. Any updates will be posted on this page.

Cookie Policy

  1. Introduction: We use cookies to enhance your experience, analyze traffic, and provide personalized content.
  2. What Are Cookies? Cookies are small files stored on your device to improve site functionality and tracking.
  3. Types We Use:
    • Essential: Enable key features
    • Analytics: Monitor performance
    • Marketing: Serve relevant content
  4. Managing Cookies: You can manage cookies via your browser settings or our consent banner.
  5. Contact: Email support@insale.ai for cookie-related inquiries.